Contact Us
Contact
Need Help? Contact Us
Address
Ground floor, 66F, Shop no.11
New agro complex, Nanguneri road
Melapalayam ,Tirunelveli, Tamilnadu-627005
Call Us
+91 88707 12748
Email Us
contact@twelcargoexports.com
Open Hours
Monday - Friday
9:00AM - 05:00PM
Frequently Asked Questions
Common Inquiries
Our standard minimum order quantity (MOQ) is 100kg per product. However, we can accommodate smaller quantities for sample orders or first-time customers. For bulk orders, we offer competitive pricing tiers based on volume.
Our products are certified with ISO 22000, HACCP, and many are available with organic certification. We ensure all our products comply with international food safety standards and can provide relevant documentation for import requirements in your country.
Shipping times vary depending on destination and shipping method. Typically, our lead time for order processing is 7-14 days, and shipping can take an additional 7-30 days depending on your location. We offer various shipping options including air freight for expedited delivery and sea freight for cost-effective bulk shipments.
Yes, we offer flexible packaging solutions tailored to your specific requirements. Options include bulk packaging in 25kg kraft paper bags with PE liner, 5kg and 10kg aluminum foil bags, and custom retail packaging with private labeling services. Please contact us to discuss your specific packaging needs.
We accept various payment methods including wire transfers, letters of credit (L/C), and advance payments. For new customers, we typically require a 50% advance payment with the balance due before shipment. For established customers, we can discuss more flexible payment terms.